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Using Information to Develop a Culture of Customer Centricity

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information;

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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value

offer a 360-degree analysis of all the elements that support customer centricity within an organization. In this book, you will learn how to;

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The Customer Centricity Playbook

offer a 360-degree analysis of all the elements that support customer centricity within an organization. In this book, you will learn how to;

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Handbook on Customer Centricity

purchase if you want to get out of functional silos and build a truly customer-centric organization. This book illustrates that customer centricity;

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Customer-Centric Project Management

customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and;

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Customer-Centric Project Management

to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity;

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Customer Centricity

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship;

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Winning Customer Centricity

strategically turn your organisation into a customer-focused powerhouse, from the inside out. Winning Customer Centricity will show you how to;

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Winning Customer Centricity

strategically turn your organisation into a customer-focused powerhouse, from the inside out. Winning Customer Centricity will show you how to;

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Competitive Advantage of Customer Centricity

assets that a firm needs to acquire, develop and cultivate in order to generate profitable relationships, and champions customer profitability as;

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Breaking Through 2Nd Edition

through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can;

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Authentic Customer Centricity

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Authentic Customer Centricity (Hc)

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Journey To Centricity

A timely roadmap for leaders to transform outdated business practices into truly customer-centric companies of the future. Improve customer;

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Customer in the Boardroom?

Bijapurkar presents a compelling treatise on how to develop business strategy around the world of customers rather than the world of competitors. She;

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Foundations for Customer Centricity

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The Power of Customer Experience

Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and;

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The Power of Customer Experience

Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and;

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Customer Centricity Through Workforce Optimization

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Customer Centricity

Organizations seem to understand the "importance of the customer" in running a sustainable business, so efforts such as the implementation;

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ExperienceCentric Organization, The How to win through customer experience

winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author;

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The Customer-Centric You

case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity throughout their;

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Total Relationship Marketing

addresses both the high tech, information technology aspects of marketing and the high touch, human aspects. Further, customer-centricity;

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Total Relationship Marketing

addresses both the high tech, information technology aspects of marketing and the high touch, human aspects. Further, customer-centricity;

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Customer Relationship Marketing

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;

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Customer Relationship Marketing

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;

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AI Strategy for Sales and Marketing

stages of their adoption journeys. Written by a recognized industry expert, it is an invaluable resource for those wanting to benefit from using;

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