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Understanding Customer Motivation

elements of customer motivation. You will develop tips, tricks and techniques to encourage your customers to start or continue to do business with;

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Lessons in Excellence from Charlie Trotter

A chef whose restaurant has been named best in the world shares his observations on how to exceed customer expectations, provide employees;

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Customer Understanding: Three Ways to Put the ''Customer'' in Customer Experience (and at the Heart of Your Business)

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Customer Engagement in Theory and Practice

Offering a pragmatic understanding of customer engagement as an object of effective marketing management, this book takes an integrative;

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Motivation Pocketbook: 2nd Edition: Motivation Pocketbook

Understanding the concept of motivation is an invaluable management tool for helping individuals at all levels of employment produce their;

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Understanding Motivation and Emotion

Gain a greater understanding of motivation, where it comes from, how and why it changes over time, and how motivation can be increased;

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Motivation in Education

Understanding student and teacher motivation and developing strategies to foster motivation for students at all levels of performance are;

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Customer Relationship Marketing

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;

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Customer Relationship Marketing

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;

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Understanding Motivation and Emotion

Gain a greater understanding of motivation, where it comes from, how and why it changes over time, and how motivation can be increased and;

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Customer Value Creation Behavior

We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators;

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Customer Value Creation Behavior

We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators;

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Total Customer Value Management

The world is changing. So is the Customer. Companies have to reinvent themselves and transform their business thinking to take advantage;

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Managing Motivation

This slim motivation guidebook was written to bridge the gap between the academic research on motivation and to present it in a form that;

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Managing Motivation

This slim motivation guidebook was written to bridge the gap between the academic research on motivation and to present it in a form that;

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Know Your Customer

Intended for business students and managers who want to become more customer--oriented, this book focuses on helping managers develop;

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Leading the Customer Experience

. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer;

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Using Information to Develop a Culture of Customer Centricity

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information;

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Young Adults' Dining in Hatfield

Customer satisfaction is central to customer loyalty, repeat patronage and positive word-of-mouth recommendations in the foodservice;

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Statistical Methods in Customer Relationship Management

Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies;

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Crafting Customer Experience Strategy

When analysing customer experience, there is often a disconnect in the kind of customer experience senior leadership believes their;

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Essentials of motivation and behaviour change

discussed, but also special topics like the role of technology to support motivation & behaviour change, and customer service & communication. This;

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The Satisfied Customer

When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service;

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NVQ Level 2 Certificate Customer Service (QCF)

optional units of the Level 2 in Customer Service. Written by an experienced senior verifier and edited by the Chief Verifier, the book maximises;

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Motivation

Motivation provides an accessible introduction to motivation and emotion, combining classic studies with current research and uses numerous;

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Profit Maximization Through Customer Relationship Marketing

Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;

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