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Creating and Sustaining a Superior Customer Service Organization

Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Authentic Customer Centricity

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Authentic Customer Centricity (Hc)

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Branded Customer Service

The nature of customer service and its relation to brand equity is discussed in a treatise offering practical advice on how to develop and;

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Superior Customer Value In The New Economy

Edition offers a blueprint for responding effectively to customer demands and for creating the benchmarks common to world-class service companies;

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The Six Principles of Service Excellence

-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will;

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Best Practices in Customer Service

companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on;

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Hey, I'm the Customer

Offers step-by-step guidelines and tips for providing superior customer service, discussing customer satisfaction, how to identify customer;

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Creating And Managing Superior Customer Value

Superior Customer Value (SCV) advances theory and offers new tools useful for measuring value dimensions and strength. Achieving highly;

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The Leadership Book of Numbers, Volume 2

expectations? What is the key to creating a memorable experience for every customer? Theo has spent a decade working with organizations to implement;

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Customer Rules

A former executive vice president at Walt Disney World outlines essential rules for winning and keeping customers while growing profits;

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Crafting Customer Value

, creating adverse consequences. Businesses are driven to reduce margins and lower profits while engaging in price competition. Crafting Customer;

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Managing Customer Value

competition to formulate a strategic framework for competing in today's cutthroat marketplace where better quality, superior customer service and;

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Affordability: Integrating Value, Customer, and Cost for Continuous Improvement

new method addresses the needs of growing, improving, and sustaining an organization. It provides a framework and foundation for launching;

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Affordability: Integrating Value, Customer, and Cost for Continuous Improvement

new method addresses the needs of growing, improving, and sustaining an organization. It provides a framework and foundation for launching;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Service Management

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout;

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Service Excellence

, cognitive, emotional, social, and behavioral dimensions of all activities that connect the customer and the organization over time across touch;

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Building a Customer Service Culture

how to make customer service a sustainable competitive advantage in your job and for your organization.;

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Building a Customer Service Culture

how to make customer service a sustainable competitive advantage in your job and for your organization.;

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The Big Book of Customer Service Training Games

; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide;

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Love Thy Customer

exceptional service, regardless of how badly a customer behaves. Love Thy Customer will deal exclusively with the interactions and behaviors;

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The New Gold Standard

explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer;

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