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Service Excellence in Organizations, Volume I

This book explores the basic tenets of service excellence, opening to distinguish customer service f;...

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Service Excellence in Organizations, Volume II

This book explores the basic tenets of service excellence, opening to distinguish customer service f;...

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Obtaining Value from Big Data for Service Systems, Volume I

Volume I of this two-volume series focuses on the role of big data in service delivery systems. It discusses the definition and orientation;

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The Leadership Book of Numbers, Volume 2

do I overcome them? How do I hold my staff accountable for driving excellence? How can I drive excellence with I am working with a lean staff;

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Strategic Planning for Public Service and Non-Profit Organizations

Strategic Planning for Public Service and Non-Profit Organizations is the 12th volume in the Best of Long Range Planning<i;

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Managing People For Service Advantage

Highly capable and motivated people are at the center of service excellence and productivity. Behind;...

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The Six Principles of Service Excellence

In reading this book, you will find that The Six Principles of Service Excellence IS:

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Empowerment: HR Strategies for Service Excellence

'Empowerment: HR strategies for service excellence' shows managers and students the importance of em;...

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Hardwiring Excellence

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for cr;...

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Unleashing Excellence

A step-by-step guide to designing and implementing an amazing customer service culture In today's c;...

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Gemba Walks for Service Excellence

Your customers have become increasingly sophisticated and more connected than ever-broadcasting real;...

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Gemba Walks for Service Excellence

Your customers have become increasingly sophisticated and more connected than ever-broadcasting real;...

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Lead With Your Customer!

style with many interesting case studies, this new leadership and customer service offering is a dynamite read. Section I: Establishing the;

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Cult Of Service Excellence

In a quest to maintain market position and improve profits in today's fast-paced, competitive market;...

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Quality and Performance Excellence, International Edition

Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUA;...

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How to Coach for Creativity and Service Excellence

How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained wor;...

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How to Coach for Creativity and Service Excellence

How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained wor;...

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Business Process Excellence

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelli;...

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Building A World Class Service Organization (Assessment Tool)

Service leadership is not based on outstanding performance within a single dimension. Rather, it ref;...

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Uncommon Service

Most companies treat service as a low-priority business operation, keeping it out of the spotlight u;...

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Pursuing Excellence in Higher Education

In this important book, Brent D. Ruben, distinguished professor of communication and organizational ;...

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Empowerment

'Empowerment: HR strategies for service excellence' shows managers and students the importance of em;...

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Business Process Excellence

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelli;...

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30 Days of Excellence

I believe it is God's will for all people, congregations, families, organizations and businesses to be defined by excellence. To do so;

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Pathways to Nonprofit Excellence

Fourth in a series of reports on the changing nature of public service in government and the nonprof;...

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Productivity Measurement for Business Excellence

Productivity Measurement for Business Excellence clarifies concepts on productivity measurement and ;...

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Quality and Performance Excellence

Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUA;...

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