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Managing Tourism and Hospitality Services

The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a;

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Managing Quality of Life in Tourism and Hospitality

Quality-of-life research in tourism and hospitality has gained much momentum in the past two decades. This line of research covers three;

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Management of Tourism and Hospitality Services

functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications;

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Small and Medium Sized Enterprises in Tourism and Hospitality

SMEs are visible in all sectors, including the tourism and hospitality sector. Small and medium-sized tourism enterprises provide an array;

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Education and Training in Tourism and Hospitality

in better services and hence, better revenues. The book Education and Training in Tourism and Hospitality emphasizes on the need of the hospitality;

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Innovation in Hospitality and Tourism

of innovations in special areas of the tourism value chain. With hospitality markets saturated and clients selecting services from all over the world;

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Innovation in Hospitality and Tourism

of innovations in special areas of the tourism value chain. With hospitality markets saturated and clients selecting services from all over the world;

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Service Quality Management in Hospitality, Tourism, and Leisure

product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will;

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Service Quality Management in Hospitality, Tourism, and Leisure

product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will;

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Tourism and Hospitality Management

to be a broader field than hospitality. The term hospitality refers to all operations or services encompassing accommodation and food;

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Handbook of Scales in Tourism and Hospitality Research

of tourism, hospitality and allied fields such leisure, recreation, and services management.;

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Hospitality and Tourism

Hospitality and Tourism - Synergizing creativity and innovation in research contains 116 accepted papers from the International Hospitality;

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Hospitality and Tourism 2015

Innovation and Best Practices in Hospitality and Tourism Research contains 71 accepted papers from the Hospitality and Tourism Conference;

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Heads In Beds

An excellent supplemental text for courses in Hospitality Management, Travel and Tourism Marketing, Travel Promotion and Sales, and;

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Market Communicat Tourism & Hospitality

techniques and skills, it illustrates the role that communications play in the delivery and representation of hospitality and tourism services;

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Service Failures and Recovery in Tourism and Hospitality

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable;

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Quality Services and Experiences in Hospitality and Tourism

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers;

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Marketing Communications in Tourism and Hospitality

illustrates the role that communications play in the delivery and representation of hospitality and tourism services, whilst developing practical;

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Introduction to Hospitality, Global Edition

, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; assemblies, events, and attractions; and managerial areas;

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Services Management

, Tourism Management, Leisure Management and Retail Management. This book addresses the hospitality industry from a services management perspective;

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Services Management

, Tourism Management, Leisure Management and Retail Management. This book addresses the hospitality industry from a services management perspective;

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Employer Branding for the Hospitality and Tourism Industry

in attracting, developing and retaining people. Employer Branding for the Hospitality and Tourism Industry explores the potential of EB in changing;

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Employer Branding for the Hospitality and Tourism Industry

in attracting, developing and retaining people. Employer Branding for the Hospitality and Tourism Industry explores the potential of EB in changing;

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Heritage, Culture and Society

Heritage, Culture and Society contains the papers presented at the 3rd International Hospitality and Tourism Conference (IHTC2016) & 2nd;

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The Practice of Graduate Research in Hospitality and Tourism

Improve your hospitality and tourism research abilities with this impressive collection of research methods! The Practice of Graduate;

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The Practice of Graduate Research in Hospitality and Tourism

Improve your hospitality and tourism research abilities with this impressive collection of research methods! The Practice of Graduate;

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Destination Benchmarking

benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular;

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