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Lives on the Line How the Philippines became the World's Call Center Capital Global and Comparative Ethnography

The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's voice capital;

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Lives on the Line

The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's voice capital;

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A Nation on the Line

In 2011 the Philippines surpassed India to become what the New York Times referred to as the world's capital of call centers. By the end;

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A Nation on the Line

In 2011 the Philippines surpassed India to become what the New York Times referred to as the world's capital of call centers. By the end;

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Bottom-Line Call Center Management

management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;

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Bottom-Line Call Center Management

management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;

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Filipino Time

communal worlds out of one steeped in the temporalities and logics of capital.;

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Filipino Time

communal worlds out of one steeped in the temporalities and logics of capital.;

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Borders in Service

Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have;

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Borders in Service

Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have;

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Emigration, Employability and Higher Education in the Philippines

importance of understanding how this global phenomenon affects colleges and universities, as well as the teachers and students within these;

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Emigration, Employability and Higher Education in the Philippines

importance of understanding how this global phenomenon affects colleges and universities, as well as the teachers and students within these;

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Financial Crisis, Contagion, and Containment

Philippines, and Thailand--Padma Desai argues that the region's imprudently fast-paced opening to the free flow of capital was pushed by determined;

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Financial Crisis, Contagion, and Containment

Philippines, and Thailand--Padma Desai argues that the region's imprudently fast-paced opening to the free flow of capital was pushed by determined;

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Footnotes to Philippine History

Americanization of the Filipinos was realized easily. The final part talks about global Filipinos, how they survive outside the Philippines, and the;

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Revisit

It's the most eventful week of the summer in Center Line, North Carolina. Charlz, Kristen, Keira, Mary and Ashley all find themselves;

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Call Center Benchmarking

challenge and the primary reason to benchmark your call center metrics against not only the best-in-the-world, but also your most direct competitors;

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The Weightless World

World is the first book to map an economic world that has been turned upside down by digital technology and global business. How will our;

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Call Center Rocket Science

of training. Management: Creating a world class culture to motivate and retain your staff. How to look at and understand call center statistics. Call;

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Early Reno

greatest silver strike in the world, the Comstock Lode in Virginia City. By the early 1900s, Reno was the states financial and industrial center;

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The American Colonial State in the Philippines

untangle this peculiar self-fashioning and insist on the importance of studying U.S. colonial rule in the context of other imperialist ventures. A;

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The American Colonial State in the Philippines

untangle this peculiar self-fashioning and insist on the importance of studying U.S. colonial rule in the context of other imperialist ventures. A;

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Decolonizing Ethnography

In August 2011, ethnographers Carolina Alonso Bejarano and Daniel M. Goldstein began a research project on undocumented immigration in the;

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Decolonizing Ethnography

In August 2011, ethnographers Carolina Alonso Bejarano and Daniel M. Goldstein began a research project on undocumented immigration in the;

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Making News In Global India

the global technology industry and the aspirational global city of liberalizing India. Through an ethnography of English and Kannada print;

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Linguistic Ethnography of a Multilingual Call Center

in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and;

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Linguistic Ethnography of a Multilingual Call Center

in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and;

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