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Learning behind the frontline of public service

Proefschrift, 2005, met een samenvatting in het Nederlands;...

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Twenty Ways to Improve Customer Service

Are you interested in improving your customer service, especially the skills of frontline representatives? Are you interested in improving;

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Frontline Delivery of Welfare-to-work Policies in Europe

Welfare-to-work or activation policies refer to programmes aimed at promoting the employability, labour-market and social participation;

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Frontline Delivery of Welfare-to-Work Policies in Europe

Welfare-to-work or activation policies refer to programmes aimed at promoting the employability, labour-market and social participation;

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Crisisbeheersing en veiligheidszorg - Frontline command

Some frontline organizations presume that frontline command (defined as the direct supervision of frontline workers by frontline commanders;

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Personalising Public Services

Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or;

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Service-Learning

A frank, thorough history and review of service-learning...Service-Learning is a critical piece of the large service-learning movement. It;

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The Virtual Public Servant

With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments;

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Educating For Empathy

Empathy: Service Learning in Public Policy Education, will introduce readers to the concept of service learning and how it can be applied to;

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Frontline Profit Machine

As a business owner, you have no control over your competitors, the economy or the litany of outside influences that affect the health;

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Digital Technology in Service Encounters

Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio;

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Service Learning

The authors examine samples of experimental learning programs in higher education to better understand the influential drivers of service;

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Community Service-Learning

Presents a comprehensive resource for those interested in youth involvement in community service as part of the public school curriculum;

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Employee Empowerment And Its Impact On The Service Quality

edge. Keeping in view the significance of empowerment and that it has an impact on employee perception towards service quality and customer;

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Policy And Practice

In the study of learning and behavioral disabilities, effective practice and public policy enacted to implement this practice are closely;

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Human Resource Management in Public Service

issues of management in the public sector. This Seventh Edition encourages active learning for students through skill-building exercises, problem;

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Service-Learning in Higher Education

, president, Chicago State University Combining the most current theory and practice in the field of service-learning with many examples from actual;

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A Very Private Diary

The newly discovered diary of a wartime nurse makes for a fascinating, dramatic and uniquely personal insight into the experience;

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Public Service Values

specifically for graduate and undergraduate courses in public administration, wherever a discussion of public service ideals might enrich the learning;

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Public Service Values

specifically for graduate and undergraduate courses in public administration, wherever a discussion of public service ideals might enrich the learning;

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Marketing the Legal Mind

management book reveals how law firms can become marketing giants by learning a new conceptual foundation behind professional service marketing;

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The Impact of Work Engagement on Frontline Employees' Outcomes

An examination of the relevant literature demonstrates that work engagement has not received adequate empirical attention in the field;

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Managing Change and Innovation in Public Service Organizations

learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding;

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Managing Change and Innovation in Public Service Organizations

learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding;

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Michigan Journal of Community Service Learning

Launched in 1994, the Michigan Journal of Community Service Learning (MJCSL) is an international, peer-reviewed, multi-disciplinary;

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Michigan Journal of Community Service Learning

Launched in 1994, the Michigan Journal of Community Service Learning (MJCSL) is an international, peer-reviewed, multi-disciplinary;

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Michigan Journal of Community Service Learning

Launched in 1994, the Michigan Journal of Community Service Learning (MJCSL) is an international, peer-reviewed, multi-disciplinary;

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