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Jetiquette...the Customer Experience and You

How do people in customer service adopt the 'frame of mind' that allows them to provide exceptional service? It's called Jetiquette.

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Transform Customer Experience

Your customers are your future. Smartphones, social media and the internet have given customers access to more;

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Customer Experience Book

tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From;

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Chief Customer Officer 2.0

, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine;

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Customer Experience For Dummies

, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and;

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People Love You

competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the;

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Customer Experience Edge: Technology And Techniques For Deli

It's a new world of business, and customers are keenly aware that their loyalty is valuable currency. The Customer Experience Edge gives you a;

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Customer Obsessed

key drivers of customer success to help you optimize your approach and leverage the future of global technology. * Learn the keys to;

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The Journey Mapping Playbook

output of the workshop to ensure you get the most out of them; Build an ongoing programme; Nurture better and more profitable customer;

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More Is More

through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every;

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The Experience

Impression, Connection, Attitude, Response, and Exceptionals give you a solid framework upon which to raise the level of your customer experience;

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Delivering Fantastic Customer Experience

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days;

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Delivering Fantastic Customer Experience

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which;

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Managing The Customer Experience

of creating Loyalty by Design. It shows you how to re-think your business from the customer's point of view and then design and deliver a customer;

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Authentic Customer Centricity

experience that result in trusted customer relations that can boost profitability. This is the book you should read if you want to deliver a superior;

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Authentic Customer Centricity (Hc)

experience that result in trusted customer relations that can boost profitability. This is the book you should read if you want to deliver a superior;

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Speaking Frankly About Customer Relationship Management

strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement;

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ExperienceCentric Organization, The How to win through customer experience

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a;

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Customer Care Excellence

have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a;

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Service Design For Business

Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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Winning at Social Customer Care

>Gingiss gives you an invaluable glimpse at how top brands are “winning” at customer service in social media, and provides the;

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The Curated Experience

- it is the reason your organization exists. Profits and long term growth are by-products of delighting customers. Whether you support;

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Customer Astonishment

customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that;

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Clued in

Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses;

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Who Stole My Customer?

Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise;

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