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The book presents a discussion of the selected properties of customer encounters conducted on brand profiles on Twitter. The first part;
Vergelijkbare producten zoals Customer Encounters on Twitter - A Study of Positive Evaluation and Complaint Management on English Corporate Profiles
, interlinked aspects. These three pillars are Customer Service, Frequent Flyer Programs, and Complaint Management; their interdependence will be;
Vergelijkbare producten zoals Loyalty Management in the Airline Industry
are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships;
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Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and;
Vergelijkbare producten zoals Artificial Intelligence for Customer Relationship Management
Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and;
Vergelijkbare producten zoals Artificial Intelligence for Customer Relationship Management
of future profits from customers, discounted to a present value. Tackling two hot topics in business - CRM and corporate value - and based on a;
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Electronic Customer Relationship Management (E-CRM) performance is a marketing strategy and integrated approach to identifying, acquiring;
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disadvantages because those are the activities used in the study. A review of appropriate literature is given and for customer-related outcomes, social;
Vergelijkbare producten zoals Corporate Management, Corporate Social Responsibility and Customers
The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;
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healthy workplace. A workplace's success depends on the cooperation between management and employees. At the end of the day, customer service;
Vergelijkbare producten zoals Call Center
management literature, namely as a vehicle and catalyst for enhanced customer satisfaction via remote service encounters. The questionnaire;
Vergelijkbare producten zoals The Guest Questionnaire
quality. Moreover, perceived wealth of the customer acts as a moderator and increases the positive effect of customer experience quality on;
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than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear;
Vergelijkbare producten zoals Service Encounters in Tourism, Events and Hospitality
than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear;
Vergelijkbare producten zoals Service Encounters in Tourism, Events and Hospitality
-merging with a shell company in order to be listed on a stock market without going through the traditional IPO process. This study will focus on;
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banks do not implement shareholder value in practice, but favour periodic variables for their management. Based on the results of the study, the;
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Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system;
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developing profiles on customers to the well-defined business process of using sophisticated tools and analytical processes for managing each;
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first by examining how the retail business functions and the structural influences on decision making. Retailing is a customer-led business. An;
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management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;
Vergelijkbare producten zoals Bottom-Line Call Center Management
management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;
Vergelijkbare producten zoals Bottom-Line Call Center Management
to a study on the potential of Customer Journey Mapping (CJM), as a way for the marketing management to understand CEx during all interacti;
Vergelijkbare producten zoals The utilization of customer journey mapping in the automotive industry
Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to;
Vergelijkbare producten zoals Complaint Management Excellence
-Blackwell s series of handbooks on communication and media reflects the growing visibility of large businesses ethical profiles, and tracks the;
Vergelijkbare producten zoals The Handbook of Communication and Corporate Reputation
-Blackwell s series of handbooks on communication and media reflects the growing visibility of large businesses ethical profiles, and tracks the;
Vergelijkbare producten zoals The Handbook of Communication and Corporate Reputation
undergraduate students, as well as senior management and executives involved in the study and evaluation of EIS.;
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