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Unleashing Excellence

your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and;

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Business Success Through Service Excellence

The text is aimed at CEOs and all executive management, however the scope of the material will engag;...

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Business Success Through Service Excellence

The text is aimed at CEOs and all executive management, however the scope of the material will engag;...

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Business Process Automation

implemented through software tools like the ARIS toolset.;

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Business Process Automation

through software tools like the ARIS toolset.;

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12 Steps to Success Through Service

customer. This book provides a complete programme to achieve success through service by following 12 crucial steps.;

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High Performance Through Process Excellence

Continuously changing customer and market requirements as well as new developments in information te;...

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Business Process Excellence

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelli;...

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Designing a new industry award for service excellence competition in retailing

structure for the self-assessment questionnaire that will be the core of the new Best Retailer service excellence award. Through an extensive;

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Restaurant Excellence

, within these pages you'll find something to appeal, enlighten, and encourage. Author Marvin Alballi has worked his way through the ranks to;

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Business Process Excellence

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelli;...

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Customer Care Excellence

language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and;

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Designing Service Excellence

The moment of truth-that instant when consumers experience and judge service quality-is often a deci;...

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Designing Service Excellence: People and Technology

The moment of truth-that instant when consumers experience and judge service quality-is often a deci;...

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Measuring Service Performance

In service societies, the tertiary sector has long become the primary sector in terms of GDP and emp;...

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Measuring Business Excellence

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satis;...

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Measuring Business Excellence

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satis;...

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Customer Service

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business;

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Assessing Business Excellence

-assessment through case examples.;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Main;...

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The 25 Biblical Laws of Partnership with God - Powerful Principles for Success in Life and Work

A dynamic writing team draws on years of biblical study and business experience to present the Bible;...

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Putting Stakeholder Management into Practice

Stakeholder Management - today's buzzword - is difficult to translate into practice even for the exp;...

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The Excellence Dividend

The Real Deal Seth Godin, New York Times bestselling author of Linchpin I'd rather hire someone;...

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At Your Service

,interviewing the brains behind twelve of the most prestigious hotel brands. From huge global chains such as Hilton; through to established hotels;

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Achieving Excellence in Business

This book identifies basic quality precepts and provides succinct guidance on the process of develop;...

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Assessing Business Excellence

approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples;

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Assessing Business Excellence

approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples;

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