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Lives on the Line How the Philippines became the World's Call Center Capital Global and Comparative Ethnography

location for voice. It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the;

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Lives on the Line

location for voice. It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the;

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Borders in Service

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El;

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Borders in Service

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El;

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Re-Organising Service Work

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;

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Re-Organising Service Work

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;

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The Routledge Handbook of Service Research Insights and Ideas

in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications;

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Emotional Labor

authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the;

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Emotional Labor

authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the;

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Customer Service: Pearson New International Edition

abilities and strategies which lead to the successful implementation of customer service. Goes beyond providing reasons why customer service;

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Bottom-Line Call Center Management

management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;

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Bottom-Line Call Center Management

management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;

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Am I Called?

George Robertson explains the call to ministry and ways to assess a call. He also examines the nature of ministry itself and helps us to;

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Re-Theorizing Discipline in Education

approaches on the one hand and a call for zero tolerance on the other, current debates rarely venture beyond the terrain of implementation strategies;

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Creative Worship 2

Canada, Australia, and the USA to submit liturgies and orders of worship. A number of very special liturgies came from this call, including A;

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Celebrating Christmas

''What we call Christmas is one of the oldest and most enduring of the human celebrations.'' So begins the Preface of this perennially;

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Going Beyond the Call

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A Call to Service

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Beyond The Call

organization into a top performer. Beyond the Call uses case studies, the real-world stories of real managers, and groundbreaking research from NYU's;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR cust;...

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Call Center Rocket Science

"I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace;

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Beyond . FREEDOM CALL, CD

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666 Weeks Beyond Eternity . FREEDOM CALL, CD

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Teacher Education in Computer-Assisted Language Learning

learning (CALL) teacher education is still reported as inadequate. Why is this? This book elaborates on some of the existing concerns and through;

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Call Center Savvy

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive;

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Call Center Savvy

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive;

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Service Sociology and Academic Engagement in Social Problems

This book challenges sociologists and sociology students to think beyond the construction of social problems to tackle a central question;

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